FAQ – Slow Days Company

FAQ

At the moment we ship to over 30 countries. Please let us know when your country is not included. We will add it.
Your order will be packed and shipped within 1-5 business days.
Orders are shipped on monday and thursday each week. In the future this will be more often.
*businessdays does not include weekends and holidays (i.e. 1 week has 5 business days)
All orders are final sale and we are not able to make further adjustments after payment confirmation. So please review your cart carefully before placing the order.
Please email hello@slowdayscompany.com ASAP with your order number and address directly. However, I cannot guarantee that we will be able to adjust your address in time so please double check before ordering. Changing your default address of your account does not reflect an order that was already placed. As sellers, we ship to the address you submit your order with so please always email to change your address!
If your order was already shipped with the incorrect address, unfortunately we do not have any ways of intercepting the transit to change the address. It's likely that your order will get returned to our PO box which in that case, we will contact you to discuss reshipments to the correct address.

Yes! We offer free shipping for orders €50 and above.
By default, orders are shipped by an affordable untracked, letter mail service. If you would like the safety of tracked mail, please select the
option for a tracked package or feel free to email hello@slowdayscompany.com for inquiries.
If you did purchase tracking, you can track your order directly from the shipment notification.
Transit times depend on numerous variables such as your location, the season and the shipping method.
Although it is unpredictable, however we can give the following rough estimates for your reference from my personal experience within the past few months:
Domestic (Netherlands) Orders: 3-5 business days
Untracked EU Orders: 8-25 business days
Tracked EU Orders: 5-15
business days
International Orders: 1-8 weeks (heavily depends on your country)
Please firstly refer to the transit time estimates in the above question and calculate the transit window for your order from the date of shipment. If your order does not arrive within the transit window, please send an email to hello@slowdayscompany.com with your order number and we will assist you the best we can.

We sure do! Our rates are dependent on your order volume and product, so please email hello@slowdayscompany.com with your inquiry and we'll help you out!
Not yet. But we'll have one in the future.

Please review your order checkout carefully. After order and payment confirmation it is not possible to cancel or modify the order.
Inspect your order upon reception and contact us immediately if the item is defective, damaged or you received the wrong item, so we can evaluate the issue and make it right.
If there’s an issue with your order, please reach out to us: hello@slowdayscompany.com
Due to the handmade nature of the products we do not accept returns at this time.

Ordering